Refund policy

Last updated: 29 August 2026

This policy explains statutory withdrawal rights, voluntary return handling, damaged or defective items, and refunds for purchases from Raceline.

1. Standard, non-personalised products

Consumers generally have a statutory right to withdraw from an online purchase of a standard, non-personalised product within 14 days without giving a reason. The period begins when you, or a person named by you who is not the carrier, receives the goods.

A standard design that is only produced after you order it is not automatically personalised. The ordinary withdrawal rules therefore continue to apply unless the product was made to your individual specifications.

2. Personalised and custom-route products

There is no statutory right of withdrawal for goods that are not prefabricated and whose production is materially determined by your individual selection or specifications, or that are clearly tailored to your personal needs. This applies to a custom GPS-route product made from your uploaded route and approved design, and to other products clearly personalised for you.

This exception does not limit your statutory rights if an item is damaged, defective, or not what you ordered.

3. How to exercise a withdrawal right

Before the 14-day period expires, send an unequivocal statement that you withdraw from the contract. You can email k.galoa@gmail.com or write to:

Kevin Galoa / Raceline
10 In d. Hocksche
58099 Hagen
Germany

Please include your name, order number, the item concerned, and the date you received it. You may use the model form below, but it is not required.

4. Returning the goods

After notifying us of a valid withdrawal, send the goods back without undue delay and no later than 14 days after the day you informed us. Contact us before posting anything so we can confirm the correct return instructions.

For a standard withdrawal where the item is not defective, you bear the direct cost of returning the goods. Please package the item securely. You are only responsible for any loss in value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

5. Refund timing and method

For a valid withdrawal, we refund payments received from you, including the cost of the least expensive standard delivery offered for the order. Extra cost caused by choosing a more expensive delivery method is not refunded. We use the same payment method used for the original transaction unless another method is expressly agreed.

The refund is made without undue delay and no later than 14 days after we receive your withdrawal notice. We may withhold the refund until the returned goods arrive or you provide evidence that you sent them back, whichever happens first.

6. Damaged, defective, or incorrect items

Your statutory conformity and warranty rights are separate from the withdrawal right. If an item arrives damaged, is defective, or differs from your order, contact k.galoa@gmail.com promptly with the order number and clear photos of the item and packaging. Do not discard the packaging until the case is resolved.

Where a statutory defect claim applies, Raceline bears the necessary costs of repair or replacement, including required transport costs. German statutory defect claims generally have a two-year limitation period from delivery. Damage in transit remains the seller’s responsibility in a consumer purchase unless you independently appointed a carrier not offered by us.

7. Model withdrawal form

Complete and return this form only if you wish to withdraw from an eligible contract:

To: Kevin Galoa / Raceline, 10 In d. Hocksche, 58099 Hagen, Germany, k.galoa@gmail.com

I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:

Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Order number:
Date:
Signature of consumer(s) (only if this form is sent on paper):

Nothing in this policy limits mandatory consumer rights under applicable law.